Returns Policy
Welcome to our Returns Policy. We understand that sometimes things don't work out, and we're here to facilitate a smooth return process. Please take a moment to review our policy:
Order Cancellation and Refunds: If you wish to cancel your order and request a refund, it is imperative that you contact us before the item is dispatched. We regret to inform you that we cannot accept cancellation requests once the item has been dispatched.
Initiating a Return: To start the return process, please reach out to our Customer Service Team. It's important for us to know your order number, the specific item you wish to return, and the reason for the return. Please note, items sent back to us without prior notification will not be accepted.
Condition of Returned Items: We ask that all items be returned unopened and in their original packaging. To be eligible for a return, items must be in pristine condition with any retail seals intact.
Shipping Costs for Returns: Please be aware that we do not offer Freight To Collect (FTC) service for returns. You will be responsible for covering the shipping costs for returning your item.
Refunds Policy
Upon the return of your item, here's what you can expect:
Inspection of Returned Items: Once we receive your returned item, our team will inspect it and notify you of the receipt. We appreciate your patience during this process.
Refund Approval: If your return meets our criteria, we will proceed with a refund to your credit card or the original method of payment. Please allow up to a maximum of 20 working days for the credit to appear on your account, as processing times may vary depending on your card issuer's policies.
Need More Information?: If you have any questions or require further information, please don't hesitate to send us a message through our website.
Thank you for choosing www.officiallyjerseysshop.com. We value your satisfaction and are here to help with any concerns you may have regarding our Return & Refund Policy.
